I can’t log in to the library databases. What can I do?
Last Updated: Jun 23, 2017     Views: 222

If you are a currently enrolled UT Tyler student or a current member of the UT Tyler faculty or staff and are unable to remote login to the library databases, the most commonly encountered login issue is...

Need to reset (change) Patriot ID (email) password

 

This is an easily resolvable issue and can be troubleshot in a matter of minutes.

1) For instructions on resetting your Patriots password, see our FAQ How do I change my Patriots password?¹

a. Start with this step (unless you have changed your Patriots password very recently)

Should you continue to receive a login error message after resetting your Patriots password, you can look at this guide to connecting to the library resources from off campus.

Alternatively, you may report the problem to Campus Computing Services:

Campus Computing Services email: itsupport@uttyler.edu

You will be contacted by someone from the IT Support to troubleshoot the problem.

If you are encountering other access problems (e.g.: able to login to the databases but cannot access a journal that displays a full text accessible message), please contact the Reference Desk for support:

Reference Desk telephone: 903.566.7343

Reference Desk email: library@uttyler.edu 

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¹ If you are familiar with the procedure for reseting your Patriots password you can navigate directly to the My Patriot Account page.

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